Last Updated: 18.11.2025
Thank you for choosing REDLORA LTD.
This Refund Policy outlines the conditions under which refunds may be issued for purchases made on redlora.store or through our marketing service agreements.
As a digital marketing and consulting agency, our services involve time, planning, and strategic execution. For this reason, all refunds follow the rules below.
1. General Policy
Most of our services are non-refundable once work has started or has been delivered.
A refund may be issued only in specific, limited circumstances described below.
2. Refund Eligibility
Refunds are considered only when:
✅ 2.1. The service has not been delivered
If no work has been started and no resources have been allocated, you may request a full refund.
✅ 2.2. A duplicate payment was made
If the same service was charged twice accidentally, the duplicate amount will be refunded.
✅ 2.3. A technical error prevents us from delivering the service
In cases where we cannot complete the service due to internal issues on our side.
✅ 2.4. A mutual agreement
If both Redlora LTD and the client agree to terminate a project, a partial or full refund may be issued depending on the amount of work completed.
3. Non-Refundable Situations
Refunds will not be issued for:
❌ 3.1. Change of mind after purchase
❌ 3.2. Misunderstanding of service scope
(Information is clearly provided before purchase.)
❌ 3.3. Dissatisfaction based on expected results
Digital marketing outcomes (visibility, growth, reach, engagement) cannot be guaranteed.
❌ 3.4. Issues caused by the client’s platform settings or violations
If the client breaches platform rules or causes restrictions themselves, we are not responsible.
❌ 3.5. Completed or partially completed work
Work delivered or already in progress cannot be refunded.
4. Service Delivery Issues
If you believe the service was not delivered as described, you must notify us within 7 days of delivery.
We will review the case and determine whether a refund, credit, or revision is appropriate.
5. Chargebacks & Disputes
Before opening a dispute with your payment provider, you must contact us at:
Unauthorized chargebacks or fraudulent claims may result in termination of service and may affect future access.
6. Processing Time
- Approved refunds are processed within 5–10 business days
- Refunds are issued through the original payment method
- Processing times may vary depending on the client’s bank or payment provider
7. Contact Information
For any questions or refund requests, please contact:
REDLORA LTD
128 City Road
London EC1V 2NX
United Kingdom
📧 Email: business@redlora.store
📞 Phone: +(994) 51 582 14 15